My Order

  • Can I cancel my order?

    If we have not shipped your order yet, which usually takes up to 24h, we might still be able to change or cancel your original order. Make sure to get touch with our Rider Service under webshop@lobstersnowboards.com as fast as possible. When your order has been confirmed to our warehouse it is al...
  • Refund

    For our full return and refund policy please go here. When you returned your order our team will check the state of the product. As soon as the return has been approved we will make the refund. Your refund will be credited to the original purchaser’s credit card or bank account. This usually take...
  • Returns & Exchanges

    You have a 45 day right to return period on all orders. View our full return & refund policy HERE. Should the product not meet your requirements then you have a right to return or exchange – simply send the product back to us in an unused condition within 45 days of receipt. RETURNS PROCESS...
  • The package is damaged. What to do?

    When the package gets delivered and you notice that the packaging material is damaged please ask your courier to wait while you inspect the contents of the package. If the contents are damaged in any way please decline the package due to the damage. If you were not around when the package got del...
  • What happens after I place an order

    After you placed your order it will be forwarded to our warehouse and they will pick and ship your order. Your order will most likely be delivered by DPD, USPS or any other, external, company. As soon as our warehouse hands your order over to the delivery company a notification is created contain...