Shipping & delivery

• 4.1 What are your shipping options?

  All shipping is free within the EU on orders from € 50. All shipping is free within the US and Canada on orders from $50 USD / $70 CAD. Unfortunately we don't ship outside of the EU, US and Canada from our own website at this time. Sorry about that! Are you located outside of one of these region...

• 4.2 How long does shipping take?

  Generally speaking, you can count on shipping to take between 2-5 business days, from the moment it is sent out from our warehouse until the shipment arrives at your doorstep. In some cases this may vary, depending on where you live. As soon as the order is sent out from our warehouse you will r...

• 4.3 How much does shipping cost?

  Free shipping for all orders over €50 (otherwise €5/€15/€25). Free shipping for all orders over US$50/CA$70 (otherwise US$10/CA$10).

• 4.4 Do you have express shipping options?

  We have committed to making sure all orders are handled with priority, so we don’t offer express shipping options in our web shop. Instead, we guarantee that all orders are processed and sent out from our warehouse within 48h of order confirmation, so no customer is left waiting too long before t...

• 4.5 How can I track my shipment?

  As soon as your order is sent out from our warehouse, you will receive a shipping confirmation email  which includes the tracking number for your shipment. You can enter this tracking number in the database of the delivery partner and it will tell you the exact location of your shipment at all ti...

• 4.6 Which shipping provider do you use?

  Which delivery partner we use to ship your product depends on where you are based. For shipments within the EU we often use DPD or TNT and for US orders we often use USPS or UPS. If you have any questions about a shipment you are expecting or you want to change something about your shipping inf...

• 4.7 I was not at home at the time of delivery, what should I do now?

  When the tracking link for your package indicates that there has been an attempted delivery and you were not home to receive your gear, the delivery service will generally try again, often on the following day. In some cases they will also leave a note, indicating when they will try again or prov...