Warranty

• 5.1 What is your warranty policy?

  Our warranty policy exists to make sure you are always covered for manufacturing defects and never have to spend too long without a board should anything get damaged during the delivery or if you receive a faulty product. We provide a 3 year limited guarantee against manufacturing defects, which ...

• 5.2 Where can I submit a warranty claim?

  Submitting a warranty claim is really easy, just read through our policy and fill out a claim right here. When processing warranty claims it is important we have a complete overview of the situation, which means we do need to confirm ALL of the information/details we request from you at submissi...

• 5.3 What do I need to include in my warranty claim?

  When processing warranty claims it is important we have a complete overview of the situation, which means we do need to confirm ALL of the information/details we request from you at submission. Don’t worry, we will never ask for something we don’t actually need, but if you could make sure to subm...

• 5.4 How do I know if the damage to my product is covered under warranty?

  We provide a 3 year limited guarantee against manufacturing defects for all boards and apparel items, while binding high backs, heel hoops, base plates and discs are covered under lifetime warranty. Therefore, the first thing you should think about, if you don’t know whether your product is cove...

• 5.5 What is your return policy?

  Our return policy exists to make sure you can still exchange mistakenly ordered products or replace an incorrectly delivered product. We operate with a 45 day return period, during which you have enough time to make sure you have received the correct product and can send it back to us should the...

• 5.6 What is your exchange policy?

  In short, our exchange policy is exactly the same as our return policy. Our return policy exists to make sure you can still exchange mistakenly ordered products or replace an incorrectly delivered product. We provide a 45 day return period, during which you have enough time to make sure you have...

• 5.7 What do I need to prepare before sending in my product for a return/exchange?

  When you send in a product for a return/exchange, the most important thing is that the product is still unused and in its original packaging. Essentially, we should be able to re-sell it in the state that you return it to us. The product you send back to us also needs to include all the original...

• 5.8 Will my item be repaired or replaced?

  Whenever you send in an item for an exchange or warranty, we make sure to replace it with a brand new board of the same model for you. If you have a warranty that has been accepted, and we are currently out of stock of the same board, we will ask you to make a choice between waiting for our next ...

• 5.9 How long will it take to get my item replaced/exchanged?

  This depends heavily on the communication between everyone involved, but once you submit a return/exchange request, you can generally assume it will be processed within 24h-48h. Once it is processed, shipping times can vary depending on where you are based, so it is hard to give an exact estimate...